Contact Us | GuanLotto

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❓ FAQ

Common Questions

How do I reset my password?

Click "Log In" in the header, then select "Forgot Password?" below the login form. Enter your registered email and we'll send a reset link within minutes.

How do I check if my ticket is registered?

After submitting your numbers, you'll receive a unique Ticket ID on screen. Log in to your account and visit "My Tickets" to view all registered tickets.

Can I delete my account?

Yes. Contact us via this form with your registered email and request account deletion. We will process it within 7 business days per our Privacy Policy.

How do I report a technical issue?

Use the contact form above, select "Technical Issue", and describe the problem in detail — the page, what you were doing, and your browser/device. Screenshots are helpful.

How do I self-exclude or take a break?

We take responsible play very seriously. Contact us selecting "Responsible Play" as the subject and we'll process your self-exclusion or cooling-off period promptly. You can also call the Gambling Help Hotline at 1800 858 858.